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Privacy Policy

Effective Date: 11/23/2025
Last Updated: 11/23/2025

TriStar Planroom (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we safeguard it, and the choices you have regarding your data.

By accessing or using TriStar Planroom (“the Service”), you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide Directly

When you create an account, subscribe, or interact with the Service, we may collect:

  • Name
  • Company name
  • Email address
  • Phone number (if provided)
  • Billing information (processed securely through third-party providers)
  • User credentials (login email and password; passwords are encrypted)
  • Project interest indicators (watchlists, saved projects)

1.2 Automatically Collected Information

When you use the Service, we may collect:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited
  • Time spent on pages
  • Links clicked
  • Login and activity logs
  • Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive:

  • Payment confirmations and billing metadata from Stripe or our payment processors
  • Authentication tokens from login integrations
  • Publicly available contractor information (e.g., licensed companies, bidders lists)

We do not purchase contact lists or personal data from third parties.

2. How We Use Your Information

We use your information to:

  • Provide and maintain the Service
  • Authenticate users and manage accounts
  • Process payments and manage subscriptions
  • Display construction projects, documents, and addenda
  • Notify you of project updates, changes, or alerts
  • Improve platform performance and user experience
  • Prevent fraudulent activity or misuse
  • Comply with legal obligations

We do not sell your personal information.

3. Sharing of Information

We may share your information only in the following cases:

3.1 Service Providers

We work with trusted third-party vendors to operate our service, such as:

  • Payment processors (e.g., Stripe)
  • Hosting providers
  • Email delivery services
  • Customer support platforms
  • Analytics tools

These providers are contractually required to protect your information.

3.2 Legal Compliance

We may disclose information if required to:

  • Comply with applicable laws or regulations
  • Respond to legal requests, subpoenas, or court orders
  • Protect our rights, users, or the integrity of the Service

3.3 Business Transfers

If the Company is acquired, merged, or sold, user data may be transferred as part of the business assets.

We never sell or rent your personal data to third parties.

4. Cookies and Tracking Technologies

TriStar Planroom uses cookies and similar tools to:

  • Keep users logged in
  • Remember preferences
  • Measure analytics
  • Improve performance

You can adjust your browser settings to block or delete cookies, but some features of the Service may not function properly.

5. Data Security

We take data security seriously and implement industry-standard protections:

  • Encrypted HTTPS connections
  • Secure credential storage
  • Access controls and monitoring
  • Regular security reviews

However, no system is 100% secure, and we cannot guarantee absolute protection.

Users are responsible for:

  • Keeping their login credentials confidential
  • Using secure passwords
  • Not sharing account access unless their subscription plan explicitly permits it

6. Data Retention

We retain your information as long as necessary to:

  • Provide the Service
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

You may request deletion of your account by contacting us, and we will delete your information unless we are legally required to retain it.

7. Your Rights and Choices

Depending on your location, you may have rights such as:

  • Access to your personal data
  • Correction of inaccurate information
  • Deletion of your data
  • Requesting a copy of your data
  • Opting out of marketing emails
  • Restricting certain types of processing

You may exercise any of these rights by contacting us directly.

8. Email Communications

By creating an account or subscribing, you may receive:

  • Transactional emails (account notices, billing, payment confirmations)
  • Project alerts or updates
  • Administrative announcements

You may opt out of non-essential emails at any time.

We do not send unsolicited marketing emails.

9. Children’s Privacy

The Service is not intended for individuals under 18.
We do not knowingly collect personal information from minors.

TriStar Planroom may include links to third-party websites or procurement portals.
We are not responsible for their privacy practices or content. You access them at your own risk.

11. Changes to This Privacy Policy

We may update this Policy periodically.
We will post changes on this page with an updated “Last Updated” date.

Your continued use of the Service constitutes acceptance of any changes.

12. Contact Information

If you have questions about this Privacy Policy or your data rights, contact us:

TriStar Planroom
askme@tristarplanroom.com